These terms are the agreement between you and Riccardo, who runs XANA ("we", "us"). By creating an account you agree to them, so please read them together with our Privacy Policy. Questions? Email support@studyxana.com.
1. Who can use XANA
You must be at least 13 years old. If you are under 16, a parent or guardian must agree to these terms for you, and they are responsible for your use of XANA, including any purchase. Accounts are personal: give accurate details, keep your password safe and don't share your account.
2. What XANA does — and what AI can't promise
XANA is a study tool. It uses artificial intelligence to turn the material you provide into summaries, flashcards, quizzes, podcasts, slides, videos, games and conversations with an AI tutor. When you talk to the tutor you are talking to an AI, not a person.
AI-generated content can contain mistakes or leave things out. Always check important information against your course material. XANA does not replace your teachers or professional advice, and it's up to you to follow your school's rules on using AI.
3. Your content
You keep all rights to what you upload. You give us permission to store, process and transform it only so we can provide XANA to you — we don't publish it or use it for anything else. Only upload material you are allowed to use (your own notes, or material you may use for your personal study), and don't upload other people's personal data without good reason, or anything illegal.
4. Fair use
Please don't:
break the law or upload harmful, hateful or illegal content;
try to access other people's accounts or data, or attack, overload or probe XANA's systems;
use bots, scripts or scraping to access XANA, or resell or copy the service;
get around plan limits or security measures.
Each plan includes monthly fair-use limits. They are set so that normal studying never reaches them, and exist only to prevent abuse.
5. Plans and payment
The free plan is free. Paid plans (Pro and Plus) are subscriptions, billed monthly or yearly in advance through Stripe. The price, including any VAT, is shown before you pay.
Subscriptions renew automatically at the end of each period until you cancel. You can cancel any time in Settings: you keep access until the end of the period you have paid for and nothing renews after that. Apart from your right of withdrawal (section 6) or where the law requires it, we don't refund partly used periods.
If we change a plan's price, we will tell you at least 30 days in advance. The new price applies from your next renewal, and you can cancel before then.
6. Your 14-day right of withdrawal
If you are a consumer in the EU, you can withdraw from a paid subscription within 14 days of the day you bought it, without giving any reason.
When you subscribe, you ask us to start your plan straight away. So if you withdraw, we refund what you paid minus an amount in proportion to the days you already had the plan. We refund within 14 days of receiving your withdrawal, using the payment method you paid with, at no cost to you.
To withdraw, use the "Withdraw from contract" button in Settings, or send us a clear statement by email to support@studyxana.com. You can use the model form below, but you don't have to. The right of withdrawal applies to your first purchase of a plan, not to its automatic renewals.
Model withdrawal form
To: Riccardo, support@studyxana.com
I hereby give notice that I withdraw from my contract for the provision of the following service: XANA ____ plan
Ordered on: ____
Name: ____
Email address of my XANA account: ____
Date: ____
7. Your legal rights
As a consumer you have legal guarantee rights — for example, to have XANA work as described and to have faults fixed. Nothing in these terms limits those rights.
8. Ending your account
You can delete your account at any time in Settings → Delete account. This deletes your data and ends any subscription immediately, without a refund for the remaining period (unless you are still within your 14-day withdrawal period — withdraw first).
We may suspend or close an account that seriously or repeatedly breaks these terms, after warning you where that is reasonable. If we close your account for a reason that isn't your fault, we refund any prepaid, unused period.
9. Changes to XANA
We are constantly improving XANA, and features may change. We work hard to keep it available but can't promise it will always be uninterrupted. If we remove a major feature of a paid plan, you can cancel and receive a refund for the unused part of your period.
10. Liability
We are fully liable for damage caused intentionally or through gross negligence, for injury to life, body or health, and wherever mandatory law — including consumer protection law — says so. In other cases of slight negligence, we are only liable for breaching obligations that are essential to this contract, and only for damage that was typical and foreseeable.
11. Changes to these terms
If we change these terms in a way that matters, we will tell you in the app or by email at least 30 days before the change applies. If you don't agree, you can cancel and delete your account before then.
12. Law and disputes
These terms are governed by the law of the country where we are established. If you are a consumer living in the EU, you also keep the protection of the mandatory laws of your own country, and you can bring a claim in the courts where you live.
Please contact us first — most problems can be sorted out with an email. We are not obliged to, and do not, take part in dispute resolution proceedings before a consumer arbitration body.
13. Contact
Riccardo — support@studyxana.com